Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number
• MUT student/staff ID (for verification)
• Delivery addresses
• M-Pesa transaction receipts

Usage Information

• Order history and preferences
• Device information and IP address
• App usage statistics
• Location data (for delivery tracking)

2. How We Use Your Information

• Process and deliver your orders
• Send order updates and notifications
• Verify your identity as a MUT student/staff
• Improve our services and user experience
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Vendors: Your name, phone, and delivery location for order fulfillment
• Delivery Partners: Your delivery address and contact for delivery
• Service Providers: Payment processing (M-Pesa/Safaricom), cloud hosting
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures:

• HTTPS encryption for all data transmission
• Secure JWT authentication
• Passwords hashed with bcrypt
• Regular security audits
• Limited employee access to personal data

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Opt-out of marketing communications
• Export your data

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account data is deleted upon request, except where retention is required by law.