Returns Policy
Last updated: January 2026
We want every Varidi purchase to be perfect. If something goes wrong, here's exactly how we handle returns and refunds.
Eligible for Return
- Item received is significantly different from description
- Product is damaged or defective on arrival
- Wrong item delivered
- Item not delivered within 2 hours of confirmed payment
Not Eligible
- Change of mind after delivery
- Food and perishable items once delivered
- Digital products and services
- Items with broken packaging seals (hygiene products)
24-Hour Return Window
All return requests must be submitted within 24 hours of delivery confirmation. After this window, the order is considered accepted and no refund can be processed.
How to Request a Return
Contact Support
Reach out within 24 hours of delivery via email or phone. Include your order ID and a photo of the issue.
Review & Approval
Our team reviews your request within 2-4 hours. We may contact the vendor for clarification.
Return the Item
If approved, return the item to the vendor or drop point on campus. Get a confirmation receipt.
Refund Processed
Refunds are sent to your M-Pesa within 1-3 business days after the return is confirmed.
Refund Timeline
Need to start a return?
Contact us with your order ID and we'll sort it out quickly.